Glasgow Tigers are delighted to confirm we have signed a deal with Ticketline to become our official ticketing provider.
Peter Facenna said;
“We realised we had a lot of challenges with our online ticketing provider last year.
“Whilst some fans had a painless experience, we listened to a number of fans who had had a negative experience that wasn’t in-line with the standards we set here at Glasgow.
“Once the season was finished, we set out to find a new ticketing provider that had customer service at the forefront of their values, and we believe we have done that with Ticketline.
“Not only do Ticketline have a dedicated call centre that can solve any issues, they also can take orders over the phone for those not comfortable online, which we believe will be a big help to a segment of our support.
“We will have a dedicated fan account manager whose responsibility it is to manage all cases with Glasgow Tigers’ fans to ensure a resolution in the unlikely event that there are any issues going forward.
“Should matches be postponed, they have a refund processing time of 7 days maximum, which is significantly shorter than our previous provider.
“We hope that the change in company will renew fans confidence in the online purchasing system.”
Further details on season tickets and match tickets will be provided in the near future once the AGM has been completed. These will be released in time for Christmas.